Terms of Use

Acceptance of Terms

Welcome to Critical Care Unified (CCU). By accessing or using the website ccucare.com (the "Website"), you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use the Website or our services.

Critical Care Unified is a critical care provider offering home-based intensive care, medical value travel, and healthcare services across India and internationally.

Definitions

• "We," "Us," "Our" refers to Critical Care Unified (CCU), operating from G-43, 4th Floor, Noida, 201301
• "Services" include critical care at home, ICU home setups, nursing care, medical equipment provision, telemedicine, and related healthcare services
• "User," "You," "Your" refers to any individual accessing the Website or using our Services
• "Patient" refers to the individual receiving healthcare services
• "Healthcare Professional" refers to doctors, nurses, and other medical staff providing services through CCU

Eligibility

You must be at least 18 years of age to use our Services. By using the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this agreement.

Services Provided

• Critical care at home with hospital-equivalent facilities
• ICU home setups including ventilation and monitoring equipment
• 24/7 bedside nursing care by ICU-trained professionals
• Medical value travel coordination
• Falcon ICU (community-based critical care)
• Emergency medical support and consultation
• Multi-specialty medical services (Neurology, Cardiology, Oncology, Orthopedics, etc.)
• Post-discharge care and follow-ups

Use of Website

Medical Disclaimer

• The Website provides general information only and does not constitute medical advice
• Content on the Website is for informational purposes and should not replace professional medical consultation
• Always seek advice from qualified healthcare professionals regarding medical conditions
• In case of medical emergencies, call emergency services immediately (dial 108 or 112 in India)
• CCU's Services are provided under the supervision of licensed healthcare professionals
• Individual results may vary; testimonials reflect individual experiences

Appointments and Service Requests

• Appointment requests submitted through the Website do not guarantee availability
• All services are subject to availability and acceptance by CCU
• We will confirm appointments via phone or email
• Cancellations must be communicated with reasonable notice
• Emergency services may be prioritized over scheduled appointments

Intellectual Property

All content on the Website, including text, graphics, logos, images, videos, software, and compilation, is the property of Critical Care Unified or its licensors and is protected by Indian and international copyright, trademark, and intellectual property laws.

• Reproduce, distribute, or create derivative works without written permission
• Use CCU's name, logo, or branding without authorization
• Remove copyright or proprietary notices

User-Generated Content

• You grant CCU a non-exclusive, royalty-free, perpetual license to use, display, and distribute your content
• You confirm that your content is accurate and does not violate third-party rights
• We reserve the right to moderate, edit, or remove user content at our discretion

Privacy and Data Protection

Your use of the Website is governed by our Privacy Policy, which complies with applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023. By using the Website, you consent to the collection and use of your information as described in our Privacy Policy.

Third-Party Links

The Website may contain links to third-party websites. We are not responsible for:

• The content or practices of third-party sites
• Any damages arising from your use of third-party links
• Endorsement of linked websites unless explicitly stated

Limitation of Liability

To the fullest extent permitted by law:

• CCU and its affiliates, directors, employees, and agents shall not be liable for any indirect, incidental, consequential, or punitive damages
• Our total liability shall not exceed the fees paid by you for Services rendered
• We do not warrant uninterrupted or error-free Website operation
• Healthcare outcomes cannot be guaranteed

Indemnification

You agree to indemnify and hold harmless CCU, its affiliates, and personnel from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your violation of these Terms
• Your use of the Services
• Your violation of any rights of third parties

Payment and Fees

• Service fees will be communicated prior to service delivery
• Payment terms will be specified in service agreements
• All fees are in Indian Rupees (INR) unless otherwise stated
• Pricing is subject to change with prior notice
• Refund policies will be communicated as applicable

Termination

We reserve the right to:

• Suspend or terminate your access to the Website at any time for violations of these Terms
• Refuse service without explanation
• Modify or discontinue the Website or Services with or without notice

Modifications to Terms

CCU reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Website with an updated "Last Updated" date. Your continued use after modifications constitutes acceptance of the revised Terms.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms or use of the Website shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CCU regarding use of the Website and supersede all prior agreements.

Contact Information